Page 1 of 1


PostPosted: Sun Feb 03, 2019 1:08 pm
by krisztIna91
Hello Lovely People,
I need some advice from you regarding a serious matter.
sorry for the vent, this might be a bit long - this is a call out*
I've purchased a 'spot' from Zen Handpans - Manny Guerrero -
on the summer of 2017. I was promised it would take a year. Meanwhile I had to ask for a refund because of family matters, and I got rejected first because apparently their policy states one can only ask for it for a week after purchasing. I got told to sell my spot which I tried but it got so many negative comments that Manny promised me he'll return my money if I delete my post. It happened exactly a year ago.
Ever since he's been avoiding this topic, he said in the summer he already made my pan, and he is selling it at the moment - 6 months ago. He even stopped repyling to me months ago.
So basically right now I have no handpan and I haven't got my money back.
It's 2200 usd guys. And I'm not some rich chic to whom this amount doesn't matter at all. I worked for it hard and I want it back. Also needless to say I am heartbroken that in the community there are scammers like him, who look like they're doing legitimate business, but also do this constantly to others.
As far as I'm concerned right now this is theft.
Can someone give me some advice on what I could do about this? I need this amount back, and I also want to prevent this ever happening to others as well.
Thank you in advance.


PostPosted: Sun Feb 03, 2019 3:48 pm
by broussel2
Who does also wait 18 months or longer for his Zenhandpan? viewtopic.php?f=32&t=18025
Anyone had any recent dealings with Zen? viewtopic.php?f=44&t=18206


PostPosted: Mon Feb 04, 2019 3:51 am
by bq
Colson and me have a group on facebook now called "Waiting for my Zen handpan". Everybody who is waiting for their "Zen" is welcome. Let's exchange our experiences there. We could also discuss legal possibilities. There are many things we can do.


PostPosted: Mon Feb 04, 2019 12:34 pm
by slim-le-pancake
Hi, and welcome on the forums,

Your problem is well known. As pointed previously, several persons are in a similar situation.

I don't think that you will receive very concrete help here... Not that we don't want to, but there's nothing very useful that we could do.

I think that the best thing to do is to try to group several persons and start real legal action. This is no fun. But I guess it's the only efficient way forward.

I have seen that you double posted this discussion, posting in the swap and sale section. It would be better not to discuss these things twice.

If you manage to get results, please share here, that will possibly be very helpful to others.

Good luck!


PostPosted: Mon Feb 04, 2019 7:43 pm
by krisztIna91
thank you for the responses!