by Elis » Thu Jul 05, 2018 8:55 pm
Hi Juliet, hello everyone in the same boat
I’m the one, who opened this topic about waiting-time for a Zen.
Thank you all for sharing your experiences. I’m happy to read, that somebody in Europe has got his Zen. Juliet, I wish you lot of joyful and touching melodies and satisfaction for your heart and soul by playing your Zen.
Thanks also everybody for sharings and speeches.
First of all it is important to say that it never was my intention to lobby against Zen people. But after my order in 2016 the wait tooks longer and longer and because I did not understand why it stucks with the promised delivery, I felt uncomfortable and insecure and wanted to know more. I wanted to find out what's up with Zen and started this topic. After all, more than 2 years ago I paid a lot of money for an instrument, choosen by my heart and soul and that I still have not received. (I’m shure all you guys over there have choosen Zen by your heart and soul). Also today I still have no idea if I'll ever get an instrument or my money back. My heart hurts and goes bleeding that way!!
Juliet, let me answer your words as follows:
I’m with you when you write, that we don’t need immediately everything we would like to have, that we can make the same experiences and it’s up to us how we choose our reaction of what goes on.
I’m with you when you write, that a small family business makes a lot of work. Believe me, I know what I’m talking about in relation of many hours staying in presence by working with clients, answering all mails, phones and things like that who must be done. But that’s the way it is, if small business grows up to a bigger one. That fact applies also in the Handpanworld.
In February 18 I contacted Manny over facebook, asking for an answer - till today no reaction but I see him posting every day videos or pictures. So the big buis can’t be the reason for his silence. I asked also Char many times for the full story … no way to get it. For me it never will be ok to take money and only talk about the half truth, means about the producing time from 4-8 months or longer. And even after 2 years, to my question after the ".. or longer" I get no concrete answers. I think, this behavior is not very healthy. But ultimately it's their own thing how to deal with customers.
What I mean is, that everybody can make the decision to choose a honest, most transparent and professional communication in his own interest. My experience is, that a honest communication makes open hearts all over the world.
And here at this forum I’ve heard nobody say, that there IS a scam with Zen. But after opening this topic, I’ve read, that a lot of people have a problem with this kind of communication with Zens and the never ending waiting time and for that reason they have began to think about that it seems like a scam. I only speak for myself: hopefully a scam with Zen never comes true!
What I have learned here in this forum is, that Manny will not work with a binding time span for his customers. And that the wait can grow to a never ending story.
Only if I had a chance to hear the whole truth, would I have had a real chance to see what I'm getting into with Zen and if I really want it that way. And that’s the point who makes the big difference between a good or bad bellyfeeling.
Ok, enough words. I would like to take a higher road and spend my time better for joyful things I love more. One day I'll let you know how this story ends – Thanks again to all for your sharings. In the meantime I wish you lots of touching melodies with your Handpans, lots of love and juicy happiness.
Blessings, Elis